Refund Policy
Customer satisfaction is our priority. Due to the digital nature of our products, we maintain a strict but fair refund policy. Please read this carefully before purchasing.
1. General Policy
All sales of digital gaming accounts on AXA4 are considered final upon successful delivery of account credentials. However, we do offer refunds under specific qualifying circumstances outlined below.
2. Eligible for Refund
A refund will be issued if:
- The purchased account credentials were not delivered within the promised timeframe.
- The delivered account does not match the description listed on the product page (e.g. wrong rank, missing items).
- The account is non-functional or inaccessible at the time of delivery due to a technical issue on our end.
- A duplicate charge was made due to a payment processing error.
All refund requests must be submitted within 24 hours of purchase to support@axa4.com. Requests submitted after this window will not be eligible.
3. Not Eligible for Refund
We do not provide refunds for:
- Change of mind after purchase.
- Incorrect purchase made by the customer (wrong game, wrong account type).
- Account bans or restrictions imposed by the game publisher after successful delivery.
- Loss of account access due to the customer violating the game publisher's terms of service.
- Accounts that have been successfully accessed and used by the customer.
- Purchases where credentials were shared with third parties after delivery.
4. How to Request a Refund
To request a refund, email us at support@axa4.com within 24 hours of your purchase with the following information:
- Your order number or payment confirmation.
- The email address used at checkout.
- A clear description of the issue.
- Any supporting screenshots if applicable.
5. Refund Processing
Once your request is reviewed and approved, refunds are processed back to your original payment method via Stripe within 5–10 business days, depending on your bank or card issuer.
6. Disputes & Chargebacks
We strongly encourage customers to contact us directly before initiating a chargeback with their bank. Fraudulent chargebacks for delivered and functional accounts may result in your email being flagged. We cooperate fully with Stripe's dispute resolution process.
7. Contact
Refund requests and questions: support@axa4.com
